画面レコーディングを見る

前提条件

  • 分析＞ 会話の詳細 ＞ 見る 任意のユーザー役割に割り当てられた権限
  • 録音 > 画面レコーディング > 見る 任意のユーザロールに割り当てられている

Watch an interaction-related screen recording from an interaction’s detail view while you listen to its related recorded audio. 

Screen recording playback view

メモ: 
  • Before you view a screen recording, set your audio preferences. After you click View Screen Recordings, you cannot modify your audio preferences.
  • If you do not have Recording > Annotation > View permission, the screen recording and audio can be out of sync when audio suppression events (like Secure Pause, Hold Suppression) take place.

  1. パフォーマンス >> ワークスペース >> インタラクションをクリックします。
  2. Click an interaction with a screen recording. An interaction can have multiple recordings, including audio recordings, voicemails, and screen recordings.
  3. If applicable, click Up or Down to navigate through the recordings associated with the interaction.
  4. クリック 画面レコーディングを見る。 録画したすべてのモニターを含む、新しい再生ウィンドウが開きます。 
  5. In the playback window, to begin playback, click Play. The screen recording plays back simultaneously with the interaction’s audio, if applicable.
    Note: If you view a recording that has multiple monitors, then to focus on only one, click the one to that you want to play back. Genesys Cloud enlarges the selected screen recording for playback. The other monitors continue to appear on the right side.