What are ISV applications?

ISV applications are AppFoundry apps inside of or running in parallel to Genesys Cloud. Unlike client applications, ISV apps integrate with Genesys Cloud’s billing system. You may be charged monthly fees for usage and overages. You cannot install an ISV application until you update your Genesys Cloud subscription, by purchasing the ISV application for use in your organization.

To purchase an ISV app, contact Genesys Cloud Sales or visit AppFoundry.
Following purchase, use Genesys AppFoundry or Genesys Cloud to install the ISV application in your organization.
During installation, a prompt will appear to Authorize the ISV Applications OAuth Client and Scopes. If you do not want to approve a scope or require more information before approving, contact the vendor.
インストール後、アプリケーションに関連付けられている固有のライセンスと権限を組織内のユーザーまたはグループに割り当てます。一部のアプリでは、組織全体に適用されるため、このステップを実行する必要はありません。
You do not need to change an app’s configuration unless you want to. ISV apps are pre-configured by default.