Genesys Cloud FedRAMP リージョン – 近日中に機能追加予定
This preview lists the features scheduled for the next Genesys Cloud FedRAMP region release. The features will not be live in Genesys Cloud FedRAMP region until July 14, 2025. The feature descriptions in the July 14, 2025 Genesys Cloud FedRAMP region Release Notes will contain links to the accompanying documentation in the Resource Center or Developer Center. For information about upcoming Genesys Cloud FedRAMP region feature releases, see the Feature releases and Announcements sections in Genesys Cloud FedRAMP region Release Notes.
機能の可用性は、地域の準備状況、製品ライセンス、Genesys のリリース スケジュールなどの要因に基づいて異なる場合があります。 詳細については、 Genesys Cloud リリーススケジュールをご覧ください。
マルチコンテキストパネル
Starting August 11, 2025, agent multi contextual panels will be the default experience. For more information, see Agent UI multiple contextual panels.
This feature allows agents to display multiple contextual panels simultaneously to more efficiently focus on customer conversations with full context visible at a glance.
Flow outcomes and milestones now available in Journey Management
Journey Management users can now add and analyze Architect flow outcomes and flow milestones directly within Journey Management. These event types appear on the canvas alongside other journey events and support full grouping, filtering, and segmentation functionality. This enhancement allows teams to better understand where customers hit key milestones or achieve specific outcomes during their interactions. Flow-level data is now easier to access and interpret, supporting improved optimization, reporting, and journey design.
Improved Collaborate chat read and unread message sync
Genesys Cloud users now benefit from server-side synchronization of read and unread messages across Collaborate on mobile, desktop, and web. This enhancement ensures a consistent message state across all platforms and resolves previous issues, including the following:
- Unread indicators disappearing after a refresh
- Unexpected clearing of group chat notifications
- Missed unread messages
Messages read in Collaborate mobile now sync automatically with the desktop and web experience. Unread indicators also persist reliably after an app refresh, providing a more seamless messaging experience. After this update, users may notice the following behavior:
- A temporary increase in unread rooms. This behavior resolves after opening each room.
- Messages marked as read only when the room fully loads. Quickly switching rooms or pressing the Esc key may leave unread indicators visible until the room is re-entered.
To ensure full sync functionality, Genesys recommends that organizations update to the latest versions of Collaborate apps:
- iOS: 2025.10217.0
- Android: 20250611.131
- Desktop: Latest available release
