機密情報を保護するためにインタラクションの記録を一時停止する
To protect sensitive, private, or secure information, like a credit card number, pause recording during an ACD interaction. You can still hear the customer, but Genesys Cloud does not record the interaction during the secure pause.
Note: Secure pause is available for ACD calls in the agent user interface. It is not available in non-ACD calls.
- 音声操作中に録画を停止するには、[ 安全な一時停止.
- 録音を再開するには、 安全な一時停止 再び。