Security and data privacy

Security guidelines

According to our security policy in the Genesys Cloud Resource Center, Genesys Cloud strictly adheres to the industry-standard practices, procedures, and application security measures. AppFoundry strongly recommends that our AppFoundry partners adhere to similar protocols for their applications interfacing with Genesys Cloud.

Privacy guidelines

Global privacy laws, particularly the General Data Protection Regulation (GDPR), have placed legal requirements on businesses that handle personal data, such as Personally Identifiable Information (PII). The GDPR came into effect in the spring of 2018. These regulations apply to organizations that perform software development for the applications or services that process the personal data of an individual. The data subject is an individual whose personal information is processed by the application. The developer must ensure that the application is compliant with privacy regulations and the rights of data subjects when processing personal data in the application. For any concerns about compliance with laws, consult your legal counsel.