Send On Demand capture logs to administrators

Troubleshooting issues with incomplete information can be difficult. Console logs provide Customer Care with a full picture of an issue. When problems occur, these logs provide visibility into the actions and events of a user on Genesys Cloud. 

Users can send their last 5 minutes of browser logs for their administrators to review.

Send logs from the Log Capture tab on the Help panel

To capture On Demand logs from the Log Capture tab on the Help panel, perform the following steps:

1. From any product page on Genesys Cloud, on the bottom of the sidebar click Help .
2. Click the Log Capture tab.
3. Perform the required steps on any of the available tabs to duplicate the issue.
4. Click Send Logs Now. On Demand log capture gathers logs for the last 5 minutes and sends them to the administrator.

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Send logs from the Activity view

To capture On Demand logs from the Activity view, perform the following steps:

1. クリック活動。
2. Perform the required steps on any of the available tabs to duplicate the issue.
3. In the upper right corner, click Log Capture. On Demand log capture gathers logs for the last 5 minutes and sends them to the administrator.

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