Edit toll-free inbound restrictions

Prerequisites

  • Genesys Cloud Voice Admin role

To restrict inbound calls on your toll-free numbers to certain countries or regions, set toll-free inbound restrictions. When you do, it is important to understand that setting restrictions on your toll-free numbers is not guaranteed. Genesys Cloud Voice support technicians will configure your restriction in the US registry. That means that only US carriers can see it. Furthermore, it is up to the originating carrier to enforce the restriction. Unfortunately, not all carriers will enforce the restriction.

Note: To change the inbound restriction for a number, the number must have a status of either In Service or Port Pending. For more information, see Status indicators.
  1. Click Admin.
  2. Under Genesys Cloud Voice, click Number Management.
  3. Select the check box next to the number you want to change.
    Note: You can select only one number at a time.
  4. Click Edit Toll-free Inbound Restrictions.
  5. From the Inbound Restrictions list, select the country or region from which you want to allow inbound calls.
    • US Only
    • US & Canada
    • US & Caribbean
    • US, Canada & Caribbean
  1. Click Save.