Genesys Cloud
Deprecation: Agent assistance
| 発表日 | 発効日 | Aha! アイデア |
|---|---|---|
| 2025-09-01 | 2026-01-31 | - |
On the effective date, Genesys will no longer support the Agent Assistance panel in Genesys Cloud.
これは何を意味していますか？
Between the announcement date and the removal of support, Genesys will continue to support the Agent Assistance panel. After the effective date, Genesys Cloud will remove and no longer support the Agent Assistance module. Organizations can still access the Agent Assistance chat room in Collaborate chat under Personal Groups.
影響を受けますか？
This deprecation affects you if you or anyone in your organization uses the Agent Assistance panel in Genesys Cloud.
どうすればこの廃止に備えることができますか？
No action is needed. The Agent Assistance chat room continues to exist under Personal Groups in Collaborate chat.
