Genesys Cloud
Deprecation: Windows 10 support for GCBA

Microsoft will end support for Windows 10 on October 14, 2025. On that date, Genesys will no longer support using the Windows 10 operating system with Genesys Cloud Background Assistant (GCBA). 

よくある質問

これは何を意味していますか？

After the effective date, Genesys Cloud customers may continue to install GCBA on Windows 10. However, Genesys will no longer support issues specific to Windows 10 or guarantee the application’s performance or stability on that operating system.

影響を受けますか？

This deprecation affects you if you or anyone in your organization uses GCBA with Windows 10.

どうすればこの廃止に備えることができますか？

If you use Windows 10, upgrade your operating system to Windows 11. For more information about supported browsers and operating systems, see Genesys Cloud system requirements.

助けが必要な場合や質問がある場合はどうすればよいですか。

マイサポートに連絡してください。