AI Studio overview
AI Studio acts as the new command center for building and managing the next generation of AI-powered customer experiences. It gives organizations a centralized and secure environment to configure, control, and scale their AI capabilities across the Genesys Cloud platform. Users with or without technical know-how can easily get started with AI Studio to create AI experiences through the no-code and low-code tools, fostering faster and broader innovation. Additionally, it comes with a built-in system to govern and ensure that all AI capabilities are compliant and aligned with the enterprise policies.
Use the centralized workbench in AI Studio to build, manage, and deploy AI-powered automation, ensuring consistency, control, and scalability across all touchpoints.
Get started with AI Studio
To access AI Studio and its features, add the required license and permissions.
License and permission requirements
- Genesys Cloud CX 1、Genesys Cloud CX 2、Genesys Cloud CX 3、またはGenesys Cloud CX 4ライセンス
- Add the necessary AI Studio permissions depending on the features that you require. For more information, see AI Studio permissions.
Pricing policy
You need Genesys Cloud AI Experience tokens to use AI Studio. For more information, see Genesys Cloud tokens-based pricing model.
Key features of AI Studio
The workbench includes the following features:
- AI Guides: Allows business teams to create Virtual Agents that respond intelligently to customer context and adapt their behavior dynamically within conversations, without needing to write complex logic or code. For more information about building and managing AI Guides, see AI Guides overview.
- Customizable Summaries: Allows admins to shape interaction summaries to fit their business needs, enhancing consistency, compliance, and operation efficiency across human and AI agent interactions. For more information about customizing conversation summaries, see Customizable summaries overview.
