About AI Guides
Genesys Cloud AI Guides transform how Virtual Agents engage with customers—putting the power of AI-driven design in the hands of business users. Built in AI Studio, Guides use natural language instructions to adapt to context and converse naturally—enabling fast, scalable, and intelligent customer experiences.
Learn about Guides
Familiarize yourself with the process. Learn the prerequisites and how to set up Genesys Cloud AI Guides.
Build Guides
Learn how to create, write, and publish guides in AI Studio.
Connect Guides to your Virtual Agents
Set up your Virtual Agent flows in Architect to execute a published guide.
Monitor and measure Guides
Understand the different reports that are available for you to gain insights into the performance of your guides.
