Genesys Cloud Archive - September 2025
List of the Genesys Cloud release notes published in September 2025.
September 1, 2025
カスタマーエンゲージメント
- Messages and Media columns in Analytics Performance views
データ、分析、レポート
- Category aggregate data in analytics metrics
- Trigger process automation based on topics, sentiment, or empathy
従業員の生産性
- Links to Genesys Cloud group chat room video sessions
人員エンゲージメント
- Configure GCBA with Microsoft Edge native messaging
廃止のお知らせ
- Deprecation: agent assistance
